Islington
A clean two-tone header over one column: professional without feeling stiff.
Use this design: IslingtonFree customer service CV template
For customer service advisors, contact centre agents, live chat teams and team leaders. Show how you handle people, especially when things go wrong.
- Free, no watermark
- PDF, plus a Word copy
- UK format
The best designs for customer service CVs
Picked for how customer service CVs are read in the UK. Each one is free, and your CV works in every design, so you can switch at any time.
Kew
Plain one-column text, for the large contact centre employers that recruit online.
Use this design: KewShoreditch
Each section in its own outlined card, which keeps a CV with several short jobs tidy.
Use this design: ShoreditchWant more choice? See every design, or browse by style: Simple Modern Professional Creative Graduate and student One page IT and technical
Previews show made-up sample CVs. Yours will show your own details, in the colour and font you choose.
What to put on a customer service CV
Customer service roles cover contact centres, online and live chat teams, front desks and service counters, in almost every sector: energy, banking, telecoms, retail, travel and the public sector. Employers hire for attitude and communication as much as experience, and many train new starters on their systems.
If your team was measured on satisfaction, resolution or quality scores, those are your strongest evidence. Use the figures you were actually given, with the period they cover.
Whatever the job, the UK CV format applies: your name and contact details, a short profile, experience with the most recent first, then education and skills. No photo, age or date of birth.
A profile with your channels
Phone, email, live chat, social media or face to face, and the sector you know. One line on what you are good at, such as calming upset customers.
Experience with the detail
The kind of queries you handled (billing, orders, complaints, technical support), roughly how many contacts a day, and the systems you used.
Results
Customer satisfaction (CSAT), first contact resolution, quality or call-monitoring scores and complaints resolved, as long as the numbers are real.
Systems
CRM and helpdesk tools such as Salesforce, Zendesk or Freshdesk, telephony systems and Microsoft 365.
Skills with an example
Complaint handling, de-escalation, active listening and accurate notes. One short example of turning a complaint round beats a list of adjectives.
Shifts and home working
Evenings, weekends or rotating shifts, and, for remote roles, a quiet space and a reliable broadband connection.
Skills and keywords for a customer service CV
From our skills guides and CV examples for this job. Use the ones that are true for you, in the words of the job advert, so recruiters and applicant tracking systems find them.
- Inbound call handling
- CRM systems
- Complaint resolution
- Live chat support
- Email support
- First contact resolution
- De-escalation
- Active listening
- Data entry
- Returns and refunds
- Upselling and cross-selling
- GDPR compliance
- Zendesk
- Salesforce Service Cloud
See it filled in
The example CVs are illustrations written with AI. The people in them are fictional.
Customer service CVs: your questions
What skills should I put on a customer service CV?
Communication, patience, problem solving and the systems you have used, each backed up with an example. The customer service skills guide lists hard skills, tools and qualifications to choose from.
How do I show results in customer service?
Use the measures your team was judged on: customer satisfaction (CSAT), first contact resolution, quality scores or complaints resolved. Give the real figure and the period. If you have no figures, describe a difficult case you put right.
Can I get a customer service job with no experience?
Yes. Many entry-level roles train you. Show any time you have helped customers or the public: retail, hospitality, reception or volunteering all count.
Should my CV say I can work from home?
If the job is remote or hybrid, yes. Say you have a quiet place to work and a reliable broadband connection, and mention any home working you have done.
Keep going
- Free CV checkerA CV Score out of 100 for the job you want, and the fixes to make first, in about 30 seconds.
- Cover letterA cover letter in the same design as your CV, with your signature.
- CV examplesExample CVs by job and level, to borrow structure and wording from.
Read next: What skills to put on your CV CVs for remote jobs Applicant tracking systems explained
CV templates for other jobs: Retail Hospitality Nurse Healthcare assistant Care worker Teacher Teaching assistant Administrator Receptionist Accountant Project manager Sales Marketing Software developer Electrician and trades Warehouse School leaver Apprenticeship Part-time job Career change
Found the one? Make it yours
Add your CV, pick a design and download it. Free, with no watermark and no page limit.