Free customer service cover letter template

For customer service advisors, contact centre and live chat roles. A full example and what to put in yours.

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  • Matches your CV design
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A customer service cover letter in the Islington design, with a made-up name and a typed signature

Customer service cover letter example

Aaron Bell, Customer Service Advisor, energy supplier · eighteen months in a broadband contact centre

Dear Ms Okafor,

I would like to apply for the Customer Service Advisor role in your Sunderland contact centre. I have spent eighteen months handling calls and live chats for a broadband provider, and I enjoy the part of the job many people dread: the customer who calls in angry and leaves happy.

I handle around 60 calls and chats a day, logging each one in Salesforce. My quality scores have been above the team target every month this year, and I was asked to help train the last two groups of new starters on our complaints process.

Your advert mentions billing queries and customers in vulnerable circumstances. I have completed my current employer’s vulnerability training, and I am used to explaining bills, payment plans and meter readings clearly and patiently.

I can start after two weeks’ notice and can work evenings and Saturdays. Thank you for your time.

Yours sincerely,
Aaron Bell

Or write yours from the job advert

What to mention in a customer service cover letter

Keep it to one page. Pick what the advert stresses most, and give an example for each point.

Writing the CV too? See the customer service CV template and our customer service advisor CV example.

  1. Channels and volume

    Phone, chat, email or face to face, and roughly how many customers you help a day.

  2. One real result

    A quality score, satisfaction rating or complaints figure, against the target if you know it.

  3. A customer you helped

    One sentence about a problem you solved or a complaint you turned round.

  4. Systems

    The CRM or helpdesk tools you use, such as Salesforce or Zendesk.

  5. Shifts

    Evenings, weekends or home working, and your notice period.

Customer service cover letters: your questions

What should I put in a customer service cover letter?

The channels you have worked on, one real result, one short example of solving a customer’s problem, and when you can work. Keep it to four short paragraphs.

How do I write one with no contact centre experience?

Use any job where you served the public: retail, hospitality, reception or volunteering. Talk about staying calm, listening and putting things right.

Should I mention targets?

Yes, if you met them. Contact centres run on measures such as quality scores and resolution rates. Give the real figure, or say you were consistently above target if you were.

Keep going

Cover letters for other jobs: Nurse Teaching assistant Care worker Retail

Your turn. Write yours

Paste the job advert and make the draft your own. Download it in your CV’s design, with your signature.

Write yours freeSee the example