Customer Service Advisor skills for your CV
Customer service advisors handle enquiries, resolve complaints, and provide support across phone, email, and live chat. Employers look for strong communication skills, patience, and a track record of high satisfaction scores.
- Customer Service
- Salary range £20,000 – £28,000
Hard skills10
Soft skills6
Tools6
Certifications2
Hard skills
The technical skills for this role, grouped by how much they matter.
Essential 4 skills
- Inbound Call HandlingProfessional phone manner, active listening
- CRM SystemsSalesforce, Zendesk, Freshdesk
- Complaint ResolutionFirst-contact resolution, de-escalation
- Product KnowledgeDeep understanding of products/services
Important 4 skills
- Live Chat SupportMulti-tasking across chat channels
- Email SupportClear, professional written communication
- Data EntryAccurate logging of interactions and outcomes
- Returns/Refunds ProcessingPolicy adherence and customer retention
Valuable 2 skills
- Upselling/Cross-sellingGenerating additional revenue from interactions
- Social Media SupportTwitter/X, Facebook, Instagram support
Soft skills
Tools
Certifications
- NVQ Customer Service Level 2/3
- City & Guilds Customer Service
How to show these on your CV
- CSAT and NPS scores are gold: "Maintained 94% CSAT, above team average of 87%."
- Mention call volumes handled per day.
- Highlight any times you went above and beyond — story-based examples work brilliantly in this field.
CV examples to learn from
Customer Service AdvisorCustomer service advisor CV example for UK call centre and retail jobs, with a profile, satisfaction and resolution results, key skills and training to list.View example Customer Success ManagerCustomer success manager CV example for UK SaaS roles, with a profile, retention and expansion results, onboarding skills and the tools CSMs use.View example
Got the skills? Make them count
Check your CV free to see how well it matches this role, then put these skills to work with the guided editor before you apply.