Marcus Johnson
Account Manager
Profile
Results-driven Account Manager with 5 years of experience managing 40+ enterprise accounts worth £3M+ ARR across SaaS and technology sectors. Consistently exceeded quota with 115% average attainment over 4 years, specialising in strategic account growth and retention. Proven track record of driving revenue expansion through consultative selling and building long-term client partnerships.
Experience
Lead strategic account management for 25 enterprise clients with £2.5M combined ARR, focusing on technology and financial services sectors.
- Achieved 120% of annual quota (£2.1M) in 2023, ranking in top 10% of EMEA sales team
- Maintained 95% client retention rate through proactive relationship management and quarterly business reviews
- Drove £450k in net new expansion revenue through strategic upselling of additional licenses and premium features
- Reduced average sales cycle by 25% through improved discovery processes and stakeholder mapping
- Collaborated with solutions engineering team to deliver 15+ successful product demonstrations, resulting in 80% close rate
- Mentored 3 junior account managers, contributing to team achieving 108% of collective targets
- Led implementation of new account planning methodology, improving team efficiency by 30%
Managed portfolio of 18 mid-market accounts across marketing agencies and e-commerce businesses, driving consistent revenue growth and customer success.
- Grew portfolio revenue by 35% year-on-year, from £800k to £1.2M over tenure
- Closed £800k in expansion opportunities through strategic account mapping and needs analysis
- Achieved 110% quota attainment in final year, exceeding target by £180k
- Increased average contract value by 28% through effective bundling and value-based selling
- Maintained 92% customer satisfaction score based on quarterly NPS surveys
- Successfully renewed 94% of contracts, generating £950k in recurring revenue
- Conducted 120+ product training sessions, improving customer adoption rates by 40%
Generated qualified leads and supported sales pipeline development for UK SME market, focusing on data intelligence solutions.
- Generated 85 qualified leads monthly, exceeding target by 15% consistently
- Achieved 22% meeting-to-opportunity conversion rate through effective discovery calls
- Built prospect database of 500+ contacts using LinkedIn Sales Navigator and cold outreach
- Supported closure of £320k in new business through lead qualification and handoff process
- Collaborated with marketing team on 6 webinar campaigns, generating 200+ MQLs
Skills
- Account Management
- B2B Sales
- Consultative Selling
- Salesforce CRM
- Pipeline Management
- Contract Negotiation
- Upselling & Cross-selling
- Customer Success
- Strategic Account Planning
- HubSpot CRM
- Revenue Growth
- Stakeholder Management
- Sales Forecasting
- Proposal Writing
- Market Analysis
- Lead Generation
- Customer Retention
- Solution Selling
- Business Development
- Presentation Skills
Education
Certifications
- Salesforce Certified Administrator
- HubSpot Sales Software Certification
- Challenger Sale Methodology Certified
- SPIN Selling Qualification