Career change cover letter example
Gemma Lloyd, IT Service Desk Analyst (1st line) · moving into IT after six years in retail
Dear Mr Shaw,
After six years in retail, the last three as a store supervisor, I am moving into IT support, and your 1st line Service Desk Analyst role is the kind of job I have been training for. For most of that time I have been the person colleagues come to when the technology stops working, and I want to make that my career.
In my store I look after the tills, handheld scanners and self-checkouts day to day. I fix what I can, such as reconnecting devices to the network and talking colleagues through password resets, and I log the rest with our IT helpdesk with clear notes so it is resolved quickly. When we moved to new self-checkouts last year, I trained our team of twenty and wrote a one-page guide that our area manager shared with other stores.
This summer I passed the CompTIA A+ certification, and I am now studying for Microsoft’s Azure Fundamentals. At home I have built a PC and set up a small network with a separate guest connection, which taught me more about troubleshooting than any course.
Your advert stresses phone support and keeping users updated. That is the part of the job I already do every day: staying calm with frustrated people, explaining things simply and following through. I can start after four weeks’ notice and would welcome the chance to talk.
Yours sincerely,
Gemma Lloyd