Laura Phillips
HR Business Partner
Profile
Strategic HR Business Partner with 8 years' experience driving organisational transformation and talent development across retail and corporate environments. Successfully reduced employee turnover by 25% while leading complex restructures affecting 300+ roles with zero tribunal claims. CIPD Level 7 qualified professional with expertise in employment law, change management, and performance optimisation.
Experience
Strategic HR partner supporting senior leadership team across 8 retail locations with 2,000+ employees, covering department stores and Waitrose branches. Lead on complex organisational change initiatives while maintaining employee engagement scores above 85%.
- Led major restructure affecting 300+ roles during COVID-19 recovery, achieving zero employment tribunal claims and 95% employee retention in retained positions
- Reduced overall employee turnover from 18% to 13.5% through targeted retention strategies and improved line manager capability
- Implemented new performance management framework resulting in 40% increase in employee development conversations and 22% improvement in internal promotion rates
- Managed TUPE transfer of 120 employees during store consolidation project, ensuring 100% compliance with legal requirements and maintaining team morale
- Designed and delivered leadership development programme for 45 store managers, resulting in 30% improvement in employee engagement scores
- Established partnership working with 3 trade unions, reducing grievance escalations by 35% through proactive relationship management
- Created data-driven workforce planning models that identified skills gaps 18 months in advance, enabling proactive recruitment and training strategies
Provided comprehensive generalist HR support to 500+ employees across clothing and food retail operations. Delivered end-to-end HR services including recruitment, employee relations, and policy implementation while maintaining high standards of legal compliance.
- Reduced 90-day attrition rate from 24% to 20.4% through enhanced onboarding programme and improved recruitment screening processes
- Managed complex disciplinary and grievance cases with 98% success rate in upholding management decisions at appeal stage
- Implemented new absence management procedures resulting in 15% reduction in short-term sickness absence and £180k annual saving
- Led recruitment for seasonal workforce of 150+ temporary employees, achieving 100% headcount targets within 4-week timeframe
- Delivered employment law training to 65+ line managers, resulting in 45% reduction in HR escalations and improved decision-making capability
- Managed redundancy consultation for store closure affecting 80 employees, securing alternative employment for 75% of affected staff
- Established employee wellbeing initiatives including mental health first aid network, contributing to 12% improvement in employee satisfaction scores
Provided operational HR support across food retail and funeral care divisions. Gained comprehensive foundation in employment law, payroll administration, and employee lifecycle management while supporting 350+ employees.
- Processed all recruitment administration for 200+ hires annually, maintaining 95% offer-to-start conversion rate through effective candidate management
- Administered payroll changes and benefits enrolment for 350+ employees, achieving 99.8% accuracy rate in monthly processing
- Supported investigation of employment relations issues, contributing to 30% reduction in case resolution timeframes
- Maintained HRIS data integrity with 99.5% accuracy across employee records and completed monthly MI reporting
- Coordinated induction programmes for new starters, achieving 92% completion rate within first month of employment
Skills
- Employee Relations
- Organisational Development
- Change Management
- Employment Law
- Talent Management
- Performance Management
- TUPE Regulations
- Workforce Planning
- Employee Engagement
- Grievance & Disciplinary Procedures
- Recruitment & Selection
- Data Analysis & HR Metrics
- Trade Union Relations
- Learning & Development
- Absence Management
- Redundancy & Restructuring
- Mental Health & Wellbeing
- HRIS Systems
- Project Management
- Stakeholder Management
Education
Certifications
- CIPD Level 7 Advanced Diploma
- Mental Health First Aider (MHFA England)
- Employment Law Update Certificate
- Diversity & Inclusion Practitioner