Admin Assistant CV Example

Admin support to an operations team of 18 managing building maintenance contracts for schools and offices across the North West.

• Manage the shared operations inbox of around 150 emails a day, logging jobs and passing them to the right engineer within 2 hours
• Raise and track around 60 purchase orders a month in Sage 200, matching invoices so suppliers are paid on time
• Built an Excel tracker for contractor insurance and certificates; expired documents dropped from 14 to 0 within 3 months
• Book travel and hotels for 10 field engineers, saving around £2,400 a year by booking earlier and using an agreed hotel rate
• Take minutes at weekly operations meetings and chase actions so nothing is missed
• Moved paper job sheets into a shared SharePoint library, so finding a past job takes seconds rather than minutes
• Process around 120 timesheets a week for field engineers, flagging errors to managers before the payroll cut-off
• Keep the asset register for 140 laptops, phones and vans up to date

Apprenticeship rotating between the claims, renewals and accounts teams of a 40-person insurance broker.

• Produced around 35 renewal letters a day using mail merge, with 99% accuracy in quality checks
• Updated client records in the CRM after calls, helping keep data accurate and GDPR-compliant ahead of an internal audit
• Answered client calls and chased missing documents, cutting outstanding claim paperwork by around a third
• Passed the Level 3 Business Administrator end-point assessment with Distinction
• Prepared a monthly aged debt report in Excel for the accounts team

Saturday role in a busy independent hardware shop while at school.

• Served customers and took cash and card payments
• Helped with stock counts, pricing and keeping the shop floor tidy