Receptionist CV Example

Run reception for a 120-person accountancy and advisory firm across three floors, as the first point of contact for clients, visitors and staff.

• Answer and route 80 to 100 calls a day on the switchboard, taking accurate messages and keeping callers informed
• Welcome around 40 visitors a day, issuing passes, signing in contractors and keeping the fire register up to date
• Manage bookings for 9 meeting rooms in Outlook; double bookings almost stopped after introducing a shared calendar and a daily room check
• Arrange catering, couriers and taxis for client meetings, keeping spend within a monthly budget of £1,500
• Handle incoming and outgoing post, scanning documents to the right teams on the day they arrive
• Wrote a reception handbook used to train 3 temporary cover staff, so reception runs the same way whoever is on the desk
• Keep reception, kitchen and print supplies stocked, cutting last-minute orders by setting minimum stock levels

Patient-facing reception and administration in a GP practice serving 11,000 patients.

• Booked appointments by phone, online and in person on EMIS Web, handling up to 120 calls in the 8am rush
• Directed patients to the right service, from the practice nurse and pharmacy to NHS 111, using care navigation training
• Processed repeat prescription requests and scanned incoming letters accurately to patient records
• Stayed calm and polite with distressed patients, defusing difficult conversations and escalating to the practice manager when needed
• Helped run 4 Saturday flu clinics, checking in over 600 patients across the season
• Registered around 25 new patients a week, checking ID and proof of address

Weekend and holiday role in a busy gift shop on the harbourside while at sixth form.

• Served customers and took cash and card payments, including on summer weekends of over 400 sales
• Answered visitor questions and gave directions, building a confident, friendly manner with the public