UX Designer CV Example

Lead UX designer for business banking products, responsible for improving user experience across mobile app and web platform serving 150,000+ business customers.

• Led complete redesign of business account onboarding flow, reducing user drop-off rate by 28% and increasing successful completions from 64% to 82%
• Conducted 40+ user interviews and moderated usability testing sessions, translating insights into actionable design recommendations that informed £2.3M product roadmap decisions
• Established and maintained design system components in Figma, creating 85+ reusable components adopted across 3 product teams, reducing design-to-development handoff time by 35%
• Collaborated with data analytics team to implement user tracking and heat mapping, resulting in identification of 12 critical user journey pain points
• Mentored 2 junior designers and facilitated weekly design critique sessions, improving team design quality scores by 22%
• Delivered WCAG 2.1 AA compliant designs for all customer-facing features, ensuring accessibility for users with disabilities
• Presented design solutions to C-level executives and stakeholders, securing approval for 3 major feature launches worth £1.8M in development resources

UX designer supporting multiple e-commerce brands including Lookfantastic, Myprotein, and Zavvi, focusing on conversion optimisation and user journey improvements across 8 international markets.

• Redesigned checkout flow across 5 e-commerce platforms, increasing overall conversion rate by 12% and generating additional £2.1M in quarterly revenue
• Created high-fidelity interactive prototypes in Figma for 25+ product features, facilitating stakeholder buy-in and reducing development rework by 40%
• Conducted A/B testing in collaboration with analytics team on 15+ design variations, achieving statistical significance on 78% of experiments
• Collaborated closely with front-end developers using Zeplin and Figma Dev Mode, ensuring 95% design-to-code accuracy and reducing implementation queries by 60%
• Performed competitor analysis and heuristic evaluations for 3 major product launches, identifying 20+ UX improvement opportunities
• Designed responsive web components for mobile-first approach, improving mobile conversion rates by 18% across all brands
• Contributed to company-wide design system documentation, creating 45+ component guidelines and usage patterns

Design intern supporting digital transformation projects for clients including Co-op, AutoTrader, and NHS Digital, gaining exposure to healthcare, retail, and automotive sectors.

• Assisted in user research activities including 15+ stakeholder interviews and customer journey mapping sessions for NHS patient portal redesign
• Created wireframes and low-fidelity prototypes for 3 client projects, contributing to successful pitch presentations worth £450K in new business
• Supported usability testing sessions with 50+ participants across different demographics and accessibility needs
• Developed design documentation and style guides, ensuring consistency across multi-platform digital experiences
• Collaborated with senior designers on information architecture for large-scale website redesigns, improving task completion rates by 25%