CV example

Business Analyst CV Example

Business analyst CV example for UK roles, with a profile, requirements and process improvement results, BA tools and techniques, and BCS qualifications.

Illustrative example written with AI. The person is fictional, and employer names are used for realism only.

  • Business
  • Mid level
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Roles3
Skills19
Years of experience8
Qualifications2
Same content, four looks.

Aisha Rahman

Business Analyst

Profile

Business Analyst with five years' experience in financial services, leading requirements, process mapping and change for customer-facing systems at an insurer and a building society. Comfortable moving between senior stakeholders and delivery teams, turning vague problems into clear process maps, user stories and acceptance criteria. BCS-qualified, data-literate in SQL and Power BI, and focused on changes that save time for customers and colleagues.

Experience

Business AnalystApr 2023 – Present
Forth Mutual Insurance, Edinburgh

Business analyst in a 6-person agile team rebuilding the online claims journey for home and motor insurance customers.

  • Mapped the end-to-end claims process with 20 stakeholders across claims, fraud and customer service, finding 11 manual hand-offs to remove
  • Wrote and refined around 140 user stories with acceptance criteria in Jira, keeping the backlog ready 2 sprints ahead
  • Helped deliver an online claims journey that cut the time to report a claim from 22 minutes by phone to 8 minutes online; 46% of claims now start online
  • Ran 12 research sessions with customers and claims handlers, shaping the design of the new claim tracker
  • Built a Power BI dashboard on where customers drop out of the journey, which focused fixes that raised online completion by 18%
  • Led user acceptance testing for 3 releases, coordinating 15 business testers and triaging defects with the developers
  • Wrote the business case for online document upload, estimated to save £180,000 a year in postage and handling
Junior Business AnalystSep 2021 – Mar 2023
Lothian Building Society, Edinburgh

Junior analyst in the change team supporting mortgage and savings operations.

  • Documented current and future processes in BPMN for mortgage offer production, supporting a change that cut offer turnaround from 9 days to 5
  • Gathered requirements for a new online savings application form, reducing incomplete applications by 30%
  • Wrote SQL queries to size problems and check data fixes, saving the team days of manual checking
  • Took minutes and kept the RAID log for the monthly change board
  • Supported 2 regulatory change projects, mapping how new rules affected customer letters and processes
Customer Service Adviser (part-time)Sep 2018 – May 2021
Castle View Bank Contact Centre, Stirling

Part-time contact centre role while at university.

  • Handled around 50 customer calls a shift about accounts, cards and payments
  • Logged recurring complaints and suggested script changes that reduced repeat calls

Skills

  • Requirements Gathering
  • User Stories and Acceptance Criteria
  • Process Mapping (BPMN)
  • Stakeholder Management
  • Workshop Facilitation
  • Gap Analysis
  • User Acceptance Testing
  • Agile and Scrum
  • Jira and Confluence
  • SQL
  • Power BI
  • Data Analysis
  • Business Case Writing
  • MoSCoW Prioritisation
  • Root Cause Analysis
  • Visio and Miro
  • Consumer Duty Awareness
  • Requirements Traceability
  • Data Mapping

Education

BSc (Hons) Business Management: First ClassUniversity of Stirling (2017–2021)
Highers: Maths (A), Business Management (A), English (B), Modern Studies (B)Inverleith Park High School, Edinburgh (2011–2017)

Certifications

  • BCS International Diploma in Business Analysis
  • BCS Foundation Certificate in Business Analysis
  • Professional Scrum Master I (PSM I)
  • Microsoft Certified: Power BI Data Analyst Associate
TipsCV

How to adapt this business analyst CV

  • Open with a three or four line profile that names the job you want and your strongest results.
  • Turn duties into achievements: start each bullet with an action and end it with a result, such as time saved, money made or targets beaten.
  • Match your skills to each advert. This example leads with Requirements Gathering, User Stories and Acceptance Criteria and Process Mapping (BPMN); keep the ones that are true for you, in the employer's own words.
  • Keep it to two pages, most recent job first, and give the most space to your last two or three roles.

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