Ellie Chapman
Retail Sales Assistant
Profile
Friendly Retail Sales Assistant with over four years' experience in fashion and supermarket retail in Sheffield, used to busy weekends, seasonal peaks and personal sales targets. Confident on tills and self-checkout, processing deliveries and keeping the shop floor full and tidy, and good at turning a quick question into an extra sale. Reliable, flexible on shifts, and trusted with cash, keys and closing up.
Experience
Sales floor and till role in a 4,000 sq ft fashion store with a weekly sales target of around £38,000.
- Beat personal sales target in 9 of the last 12 months through styling suggestions and add-on accessories
- Sign up around 45 customers a month to the loyalty app, the highest in a team of 14
- Process cash and card payments, refunds and exchanges, with no till discrepancies in over 2 years
- Unpack and process 2 deliveries a week of up to 1,200 units, getting new stock onto the floor before opening
- Set up window and in-store displays for 4 seasonal launches a year, following head office layout guides
- Run the fitting rooms on Black Friday and in the Christmas peak, when footfall doubles, keeping queues moving and losses down
- Look after click and collect orders and online returns, keeping parcels ready within the 2-hour collection promise
- Trusted as a keyholder to open and close the store and cash up 3 days a week
Part-time role in a large supermarket while at college, working tills, shelf filling and the online orders team.
- Served up to 250 customers a shift on tills and supervised a bank of 8 self-checkouts
- Picked online grocery orders with 99% accuracy, against a store target of 97%
- Checked ID for age-restricted sales under Challenge 25 and passed every test purchase visit
- Rotated chilled stock and recorded waste, helping the dairy aisle cut waste by around 10%
- Helped set up and stock the seasonal aisle at Christmas and Easter
Skills
- Customer Service
- Sales and Upselling
- Cash Handling and Tills
- Self-Checkout Supervision
- Stock Replenishment
- Deliveries and Stock Processing
- Visual Merchandising
- Loyalty Sign-Ups
- Refunds and Exchanges
- Challenge 25
- Loss Prevention
- Online Order Picking
- Fitting Room Management
- Teamwork
- Working Under Pressure
- Flexible Shift Availability
- Click and Collect
- Keyholding and Cashing Up
Education
Certifications
- Challenge 25 Age-Restricted Sales Training
- Level 2 Food Hygiene
- Manual Handling
- Emergency First Aid at Work