Product Manager CV Example

Lead product strategy and execution for the payments module within Thought Machine's cloud-native banking platform, serving 15+ tier-1 banking clients across Europe and Asia-Pacific.

• Defined and launched real-time payments capability that generated £800K in new ARR within 6 months, securing contracts with 3 major UK challenger banks
• Reduced payment processing latency by 40% through API optimisation initiatives, improving client satisfaction scores from 7.2 to 8.6/10
• Established quarterly business reviews with C-suite stakeholders at key accounts, resulting in 95% client retention rate and £1.2M in expansion revenue
• Implemented RICE prioritisation framework across product team, improving feature delivery velocity by 25% and reducing scope creep by 30%
• Conduct weekly user research sessions with banking partners, synthesising insights into actionable product requirements that inform 80% of roadmap decisions
• Collaborate with compliance team to ensure all features meet PCI DSS and Open Banking standards, achieving 100% regulatory approval rate
• Mentor 2 junior product managers, developing their skills in stakeholder management and technical product delivery

Led end-to-end product development for Peak's AI-powered demand forecasting platform, managing a cross-functional squad of 8 engineers, designers, and data scientists serving retail and FMCG clients.

• Launched forecasting accuracy improvement feature that increased prediction precision by 23%, directly contributing to £1.3M ARR growth and securing 5 enterprise clients including Boots and Argos
• Conducted 100+ customer interviews and usability tests, identifying key pain points that informed product roadmap and resulted in 35% improvement in user onboarding completion
• Reduced customer churn from 12% to 9.8% through data-driven onboarding flow optimisation, implementing progressive disclosure and contextual help features
• Established product-market fit metrics and KPI dashboard, enabling executive team to make informed investment decisions that led to successful Series B funding round
• Implemented A/B testing framework using Optimizely, running 15+ experiments that improved feature adoption rates by average of 28%
• Collaborated with sales team to develop competitive battle cards and demo flows, contributing to 40% increase in deal close rate
• Led quarterly planning sessions with engineering teams, consistently delivering 90%+ of committed roadmap items on time and within budget

Supported product initiatives for Deliveroo's restaurant partner platform, focusing on onboarding and operational efficiency tools for 8,000+ UK restaurant partners.

• Designed and launched automated menu sync feature that reduced restaurant onboarding time from 5 days to 2 days, improving partner satisfaction scores by 22%
• Analysed user behaviour data using Mixpanel and SQL to identify friction points in partner journey, leading to 15% increase in platform adoption
• Collaborated with customer success team to prioritise bug fixes and feature requests, reducing support ticket volume by 18% through proactive product improvements
• Conducted competitive analysis of competitor platforms including Uber Eats and Just Eat, informing strategic decisions on pricing and feature parity
• Supported A/B testing of promotional tools, resulting in 12% increase in average order value for participating restaurants
• Created detailed product requirements documents and user stories, facilitating smooth handover to engineering teams and reducing development time by 20%