Joanna Nowak
Cleaner
Profile
Reliable Cleaner with four years' experience in commercial office, school and holiday-let cleaning across Newcastle. Works quickly and thoroughly to cleaning schedules, follows COSHH and colour-coding rules, and consistently scores above 95% in site quality audits. Trusted with keys and alarm codes, happy to work early mornings and evenings, and holds a BICSc cleaning certificate.
Experience
Evening cleaner for a 4-floor office building with around 300 staff, working in a team of 4.
- Clean offices, kitchens, washrooms and meeting rooms to a set schedule, covering around 2,000 square metres each shift
- Score an average of 97% in monthly client quality audits, against a contract target of 90%
- Use colour-coded cloths, correct dilutions and COSHH data sheets for every chemical, with no incidents reported
- Operate scrubber-dryers and carpet extraction machines for periodic deep cleans
- Report repairs and hazards, such as leaks or broken fittings, to the site supervisor the same night
- Cover for the supervisor during holidays, including locking up and setting the alarm
- Show new cleaners the site schedule and safety rules on their first shifts
- Restock washroom consumables and report low stock, so washrooms never run out during the working day
Early morning cleaning in a primary school of 420 pupils, finished before the school day starts.
- Clean 6 classrooms, toilets and the dining hall every morning before 8am
- Follow enhanced cleaning routines during sickness outbreaks, helping limit spread between classes
- Keep the cleaning store tidy and stock levels recorded, so supplies are ordered before they run out
- Respond to spills and accidents during the day when called, following infection control steps
Changeover cleaning for 12 self-catering apartments over the summer season.
- Turned around up to 6 apartments on changeover days within a 4-hour window
- Changed linen, restocked supplies and reported damage to the owner with photos
- Helped keep guest cleanliness scores at 4.9 out of 5 across the season
Skills
- Commercial Office Cleaning
- Washroom Hygiene
- Colour-Coding System
- COSHH Compliance
- Chemical Dilution
- Scrubber-Dryer Operation
- Carpet Extraction
- Deep Cleaning
- Holiday Let Changeovers
- Infection Control Cleaning
- Key Holding and Security
- Time Management
- Attention to Detail
- Working Alone
- Reporting Hazards
- Polish (native) and English (fluent)
- Washroom Restocking
- Spill Response
Education
Certifications
- BICSc Cleaning Operator's Proficiency Certificate (COPC)
- COSHH Awareness
- Manual Handling
- Basic DBS Certificate